Returns and right of withdrawal
Changed your mind? You have 14 days to withdraw from your purchase, counted from the day you received your order. Withdraw here on the page and you get a confirmation stating the time we received your notice.
How the right of withdrawal works
The withdrawal period is 14 days, counted from the day after you received the goods. Within that time you have to tell us that you are withdrawing — use the form further down this page. Your notice applies from the moment it reaches us, and that moment is stated in the confirmation we send back. You do not have to give a reason.
The right follows the Swedish Distance Contracts Act (2005:59). If you would rather use the Swedish Consumer Agency's standard withdrawal form, that works too — it is at konsumentverket.se.
The return
You arrange and pay for the return shipping yourself. Send the goods back in essentially unchanged condition, well packed, to:
Idyll Sweden
Kristinebergsvägen 15
302 41 Halmstad
Sweden
Put your order number in the parcel so we can match it when it arrives. Send the withdrawal notice on this page first — that is what holds your 14 days, not the parcel.
The condition of the goods
You may open and examine the goods as much as you would in a shop. If they have been used beyond that, we may deduct from the refund for the loss in value.
Refunds
We refund within 14 days of receiving your withdrawal notice. We may wait to pay until the goods are back with us, or until you have shown that they have been sent — whichever happens first. The money goes back the same way you paid.
You get back what you paid for the goods and the standard shipping charge of 69 kr if you paid one. The return shipping is yours.
Faulty goods
A complaint about a fault is not the same as withdrawing. Under the Swedish Consumer Sales Act (2022:260) you may report a faulty item for three years from purchase. E-mail us at info@idyllsweden.com with your order number and the batch number printed on the packaging, and describe the fault — a photograph helps.
If we cannot agree, you can take the matter to the Swedish National Board for Consumer Disputes, ARN. We follow their recommendations.
The rest of the terms for your purchase are in our terms of purchase.
Withdraw your purchase
Fill in the details below and you will receive a confirmation stating the time we received your notice.
You can e-mail us instead if you prefer: info@idyllsweden.com