Terms of purchase
These terms apply when you shop with Idyll Sweden at www.idyllskincare.com. If you have any questions, you are always welcome to email us at info@idyllsweden.com.
Company details
Idyll Sweden
Company no. 559262-1717
Kristinebergsvägen 15, 302 41 Halmstad
info@idyllsweden.com
Ordering and prices
All prices are in Swedish kronor (SEK) and include VAT. Your order is binding once we have confirmed it with an order confirmation by email. Please check the confirmation and contact us right away if anything is wrong.
Payment
You pay through Kustom Checkout, directly at checkout. Payment with Swish and identification with BankID are supported. The payment options available for your order are shown at checkout.
Shipping and delivery
Shipping within Sweden costs 69 kr. Orders over 350 kr ship for free. We deliver across Europe; the delivery options for your address are shown at checkout.
We ship with Schenker (DSV). Orders placed before 12:00 on a business day go out the same day, later orders the next business day. If you have questions about your delivery, email us at info@idyllsweden.com.
Right of withdrawal
You have a 14 day right of withdrawal from the day you receive the item, under the Swedish Distance Contracts Act (distansavtalslagen, 2005:59). Withdraw using the function on Returns and right of withdrawal — you get a confirmation stating the time we received your notice. You can also use the Swedish Consumer Agency's standard withdrawal form, available at konsumentverket.se.
The item must be returned in essentially unchanged condition, and you arrange and pay for the return shipping yourself. The return address is on the page above. We refund within 14 days of receiving your withdrawal notice — we may wait for the goods, or for proof that they have been sent — and you get back the standard shipping charge of 69 kr if you paid one.
You may open and examine the goods as much as you would in a shop. If they have been used beyond that, we may deduct from the refund for the loss in value.
Complaints
Is something wrong with an item you bought? Contact us first at info@idyllsweden.com and we will help you. Include your order number and the batch number printed on the packaging. You have the right to complain about a faulty item for three years from the purchase, under the Swedish Consumer Sales Act (konsumentköplagen, 2022:260).
If we cannot reach an agreement, you can turn to the Swedish National Board for Consumer Disputes, ARN. We follow ARN's recommendations.
Personal data
You can read about how we handle your personal data in our privacy policy.